FAQ
1.What is the production process for the personalized embroidered clothing?
Step 1:After receiving your uploaded pictures, we will arrange professional designers to draw simple lines for you and customize your own simple paintings.
Step 2:We will adjust the customized color according to your color requirements and make sure that your order requirements are not missed, such as adding text.
Step 3:We started to embroider on clothes, the computerized embroidery machines are very advanced and professional, which can achieve high speed, high efficiency, and the embroidery is also exquisite.
2.Why didn't I receive a confirmation email?
It's normal that sometimes our emails will go into customers' spam mailboxes. You can check your spam mailbox first.
3.How do I track my order?
You can use this website to track your order: https://www.17track.net/en
4.How to place an order?
First, choose products you love and enjoy customizing them. When you're ready, hit "Checkout."
Enter the shipping details where you can reliably receive packages. Choose a suitable payment method and complete your order.
That's it! We'll take care of the rest for you. 😊
5.How long will it take to receive my order?
Once you place your order, there will be a 2-3 day processing period, standard shipping take by a 5-10 days period, expedited shipping take by a 4-7 days period.
(Note: This shipping time applies to Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States.）
In total, it can take anywhere from 1-2 weeks to receive your items. The duration depends on the shipping method and the destination country.
Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment.
6.When will I get the tracking number?
The tracking number will be emailed to you as soon as your order is ready to ship. If you don't see any updates in the tracking for 14 days, please email us at service@lovergiftsco.com. We will investigate the issue and get back to you promptly.
7.Is my photo good enough to use?
If You Followed Our Photo Guidelines, Then Yes Your Photo Is Very Likely Good Enough To Use.
• Make Sure The Photo Is Taken In Good Lighting (Outdoor Daylight Is Best)
• Try To Take The Photo At Eye Level With Your Pet
• They Don't Need To Be Looking At The Camera
• Try To Get A Close Up So We Can See Your Pet's Unique Features
• Make Sure The Photo Is Not Blurry And High Resolution ( 1.5 Mb + )
• Make Sure No Features (E.G. Ears!) Are Out Of Frame - We Can't Add Them If They Aren't In The Original Photo
• Ensure That The Fur Color In The Photo Is Not Affected By Bad Lighting. If The Fur In The Photo Is Not Accurate To Real Life, The Fur In The Design Won't Be Either
To Ensure The Quality Of Your Product, Please Submit Original Photos, Don't Use Screenshots - Cropped Out Photos, Etc ( Just Use These In Case You Have No Other Options )
8.Which size should I choose?
📌 I advise you to carefully refer to the Size Chart because the shirt I'm using has a slim fit. If you want to wear it comfortably, I recommend going up 1 to 2 sizes.
